Unique film inspired Apparel
Returns & Refunds policy
Your order will be made to order within 2-5 working days. You have 24 hours from the time of purchase to email us with your intent to cancel, otherwise your garment will be specifically made for you. Please check the size charts & T-shirt Colour with each order to ensure the correct sizing/colour is purchased. We can not be held liable for incorrect sizing/colour ordered by mistake. If you email us within the 24 hour period to inform us of an incorrect colour or size then we can change this for you free of charge. All T-shirts are handmade to order.
In order to exercise your right of cancellation within the 24 hour period you can inform us of your decision
by e-mail filmheadthreads@outlook.com. Your refund will be issued 5 working days after your payment has cleared our bank.
Conditions for returns:
We will only accept returns on orders that are unfit for purpose -
Prints not straight or images missing
Prints peeling off after washing on a cool wash 30 degrees and inside out
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 28 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
Items which have clearly been damaged through hot washing
Items which have been damaged through tumble drying
Items which have been damaged through Ironing the transfer
Please send us photos and a detailed explanation of the fault on your T-shirt to filmheadthreads@outlook.com
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the address provided in your returns email.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail filmheadthreads@outlook.com